Shipping & Returns

Shipping Policy

Processing Time:

Orders are typically processed within 2–4 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, along with tracking information.

Shipping Rates & Delivery Estimates:

Shipping fees are calculated at checkout based on your location and the weight of your order.

Delays:

Please note that delivery times may vary due to carrier delays, weather, or high-volume periods (such as holidays). Soléya Teas is not responsible for delays once your order has been handed over to the carrier.

Return Policy

We hope you love Soléya Teas as much as we love creating exciting and interesting teas for you. If you’ve experienced an issue with your latest purchase, we’re sorry. We will gladly replace damaged or defective items within 30 days with the original proof of purchase.

How do I return something?

All gift cards and sale items are non-returnable and non-refundable.

We will gladly replace damaged or defective items within 30 days, provided the original proof of purchase is presented. We do not currently offer returns or refunds.

What should I do if my order is wrong, damaged or incomplete?

If there is a problem with your order, you can reach out to our Customer Experience team by filling out our Contact Us form. Please note that it may take us longer than usual to reply during especially busy periods.